Return / Refund Policy

Thank you for purchasing your jewelry at Local Color!

You may return any item in its original condition for a refund or credit within 14 days of receiving it. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip and must include a contact number. After a return has been received, it will take 1-2 weeks to process. We suggest using USPS with Delivery Confirmation for your protection.

SPECIAL ORDERS: ALL SPECIAL ORDER SALES ARE FINAL. As these styles are not in our inventory, we cannot accept any returns, refunds, exchanges, or size exchanges on Special Orders. Please be certain you know the correct size when ordering. If you are not sure, please select one of our in-stock styles. Special Orders may take 3 to 4 weeks so produce, plus shipping time.

PLEASE NOTE: ALL SALES ON DISCOUNTED ITEMS ARE FINAL. Please understand that we cannot accept any returns, exchanges, or size exchanges of Sales Items.

Size Exchanges

Wrong size? No problem! Just send your item back to us within 14 days and we will ship you another! Please include a note detailing your desired size, along you’re your contact information and mail your item to:

Local Color (Exchanges)
276 Margaret St.
Key West, FL 33040

Once we receive your item to be exchanged, we will ship your new item to you!
Please note that we cannot refund return shipping charges.

Out Of Stock Items

If an item you ordered is out of stock, we will inform you when the item will be available, or refund your order in full.

Methods of payment

We accept credit cards but are unable to accept checks, cash, or credit vouchers. 

Local Color accepts the following credit cards:
Visa
Mastercard
Discover

Shipping and Delivery

Shipping Rates

We offer a flat shipping rate of $7.50 per order.

Standard Delivery

Orders will typically arrive within 4 to 7 business days (Monday through Friday, not including holidays), following credit card authorization and verification. Delivery is available for shipping to both P.O. Boxes and street addresses within the continental United States only.

International Shipping

If you need us to ship internationally, please call the store at (305) 292-3635 to place your order and we can calculate shipping to international locations.

Shipping Carriers

We ship all packages via the U.S. Postal Service with Delivery Confirmation. If the value of the package exceeds $100 we also will add insurance based on the value of the package.

Gift Certificates

There is no shipping and handling charge for a Gift Certificate. For your protection, Gift Certificates ordered that are $250 or more will automatically be shipped with a signature required.

Jewelry Warranty

We are glad to offer a full warranty on the materials and workmanship of our jewelry up to 14 days after purchase. Local Color/Commotion will repair (if possible) or exchange your piece at no charge, for your full satisfaction.

This warranty only covers failures due to defects in materials and workmanship occurring during normal use. Please understand that we cannot be responsible for damages resulting from accidents, abuse, neglect, mishandling, or acts of God (or any other malcontent spirit).

Also, please remember that some materials, such as shells, opals, and some stones, can be naturally delicate and can wear or break over time. Please understand that we cannot be responsible for breakages after our warranty period of 14 days. After the warranty period, please refer to your local jeweler.

Privacy Statement

At Local Color, we respect your privacy and work hard to protect your security and confidentiality.

Your privacy is very important to us. We will never pass on your name, email address, or any other information about you to anyone else. Your information will never be viewed by a third party unless it is required by law.

The personal information we collect from you is used only to help us fulfill your order at our store. It is only accessible to select qualified staff at Local Color.

If you decide to order from us or to receive updates from this site, you will be asked to provide us with certain information including, for example, a valid email address and credit card number for billing purposes. We collect your contact information so that we can process your order and provide you with the products and information you request. The credit card information collected is strictly used for billing purposes.